Lakeer @lakeer ·
Kotak Mahindra Bank is hiring: Sky Service Cards - SME
Team: Sky Channel Location: Thane, Maharashtra Apply on hcbt.fa.em2.oraclecloud.com
hcbt.fa.em2.oraclecloud.com Sky Service Cards - SME_Sky Channel_0109_8093_1000472 Job Role - To Attend the inbound calls of customers in Retail Assets/Retail Liabilities and process the queries & requests to customer's satisfaction - To identify and convert the opportunities for cross selling (banking product) on customer's call - Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. - Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues. - Complete the…